Privacy Policy

Your privacy is our priority. Learn how we protect and handle your personal information.

Effective Date: 24th July 2025

Last Updated: 24th July 2025

1. Introduction

Welcome to Nuvia. We are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our platform, services, and website.

By accessing or using Nuvia, you agree to this Privacy Policy.

2. Who We Are

Nuvia is a product of EvMak Tanzania Ltd, a licensed fintech company offering digital tools for SMEs including business management, invoicing, staff control, domain hosting, and credit access services.

3. What Information We Collect

We collect two types of information:

a. Personal Information

When you register or use our services, we may collect:

  • Full name
  • Phone number
  • Email address
  • Business name and registration details
  • Payment information
  • ID or KYC documents
  • Location (with consent)

b. Non-Personal Information

  • Device type
  • Browser information
  • Log data (IP address, timestamps, app crashes)
  • Usage data (features used, session times)

4. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Provide and improve our services
  • Process transactions
  • Respond to support requests
  • Send important updates or marketing (you can opt out)
  • Analyze trends and usage to improve user experience
  • Comply with legal obligations

5. How We Share Your Data

We do not sell your personal data.

We may share data with:

  • Trusted service providers (for hosting, analytics, payment processing)
  • Regulatory bodies if required by law
  • Business partners (only with your consent or as part of services you opt into)

6. Data Security

We use industry-standard encryption and security practices to protect your data. However, no system is 100% secure. We encourage you to keep your login credentials safe and report any suspicious activity.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Delete your account and data
  • Withdraw consent (if applicable)
  • Object to certain uses (like direct marketing)

Contact us at info@evmak.com to make a request.

8. Cookies and Tracking

We use cookies and tracking tools to improve site functionality and user experience. You can manage your cookie preferences in your browser settings.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

10. International Users

If you are accessing Nuvia from outside Tanzania, your data may be transferred and stored in countries with different privacy laws. By using our services, you consent to this transfer.

11. Third-Party Links

Our platform may contain links to third-party services. We are not responsible for their privacy practices. Please review their policies separately.

12. Policy Updates

We may update this Privacy Policy from time to time. We will notify users via email or a notice on our site. Continued use means you accept the updated terms.

13. Contact Us

If you have questions, feedback, or complaints regarding this policy, contact:

EvMak Tanzania Ltd

info@evmak.com
+255 716 400 001