Store Policies

Everything you need to know about delivery, returns, and secure payments when shopping on Nuvia stores.

Delivery

Delivery is managed directly by each seller. Delivery times, areas, and fees vary depending on the seller and your location.

When you choose “Deliver to my location” at checkout, the seller will use the address you provide to arrange delivery and may contact you on the phone number you supply to coordinate.

You can also choose to pick up your order at the seller's location to avoid delivery fees.

Returns

Damaged or incorrect items can be returned within 7 days of receipt. To start a return, contact the seller with your order number and a description of the issue.

Items must be returned in their original condition. Refunds or replacements are handled by the seller once the returned item has been received and inspected.

Secure Payment

All payments are encrypted and processed through trusted payment gateways. We never store your full card details on our servers.

Accepted methods

  • Mobile Money (M-PESA, Mixx by Yas, HaloPesa, Airtel Money)
  • Credit & debit cards (VISA, Mastercard, AMEX, UnionPay)

Terms & Privacy

By placing an order you agree to these store policies. For details on how we handle your personal information, please review our Privacy Policy.

Read Privacy Policy